It has come to our attention that a number of customers who have pre-ordered Zero Escape: Virtue’s Last Reward in hopes of getting the pre-order bonus have received an email from Amazon regarding a complication with their order. Unfortunately, it appears that the contents of the email have told customers that they will not be able to receive the pre-order bonus along with their purchase.
When we began our pre-order bonus promotion, our understanding was that all pre-orders placed before the promotional date would be honored by the system and allow customers to receive the bonus without any additional involvement from either party. However, we were just informed today that technical difficulties arose in the implementation of this conversion, preventing certain customers from getting the pre-order bonus. We sincerely regret and feel for our amazing fans (you) who have waited patiently for this bonus item.
Amazon will be handling any logistics involving orders placed at Amazon and the pre-order bonus item. While we would like to do everything we can to ensure that our fans are able to obtain their favorite games and products without any complications, our involvement in the final delivery of products is limited.
If you have any further questions, please contact an Amazon customer service representative.
link
When we began our pre-order bonus promotion, our understanding was that all pre-orders placed before the promotional date would be honored by the system and allow customers to receive the bonus without any additional involvement from either party. However, we were just informed today that technical difficulties arose in the implementation of this conversion, preventing certain customers from getting the pre-order bonus. We sincerely regret and feel for our amazing fans (you) who have waited patiently for this bonus item.
Amazon will be handling any logistics involving orders placed at Amazon and the pre-order bonus item. While we would like to do everything we can to ensure that our fans are able to obtain their favorite games and products without any complications, our involvement in the final delivery of products is limited.
If you have any further questions, please contact an Amazon customer service representative.
link
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I appreciate the clarification but I'm still bummed to be one of the people who received the email despite having pre-ordered immediately after the game was listed back in May. Amazon's gotten kind of wishy-washy with details and last-minute changes lately.
just be sure to check your order number and the order number in the e-mail sent to you. if it doesn't match yit doesn't effect you
What was the pre-order bonus anyways?
it was this
http://www.aksysgames.com/2012/09/24/ze ... -new-life/
It was even worse than that, the time it was gonna go live was basically split into 2 different days at unknown time of the day. I heard about the preorder bonus like after the first wave and still had no idea when to expect the 2nd wave. Pretty lame handling of it all.
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