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GN Podcast #466

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Nintendo's usually wonderful customer service was a bit sloppy with this Wii U GamePad

Most of the time, Nintendo is spot-on with their hardware fixes. Send your system in for repair and they take great care of you and the system itself. Unfortunately, that wasn't the case with one gamer's Wii U GamePad. He sent it in for a dead pixel and dust in the screen, but got it back like this.



Some bleeding edge issues that get worse with more color, plus screw hole covers weren't really given much love. It's clear that whoever took this GamePad apart to fix it ended up making things worse!

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26 total comments (View all)
User avatar
06 Apr 2013 14:32

Better call the Big N again.
User avatar
06 Apr 2013 14:42

@TannerCKG

Really? Depending on the placement of a dead pixel, it's extremely distracting and ruins the image of things. Just because you don't care doesn't mean it's not an issue.

Not to mention it is not the user's fault and Nintendo is responsible for fixing it.

Having said that, I've had a dead pixel on both my original DS and on my 3DS, but they're in weird spots in the corners, so I didn't bother with them.
User avatar
06 Apr 2013 14:47

Dead pixels can be extremly annoying, no one was being "an a-hole" for wanting a product they bought to function properly.
User avatar
06 Apr 2013 14:57

Yep, send it to Nintendo again. They have been really goodto me before.
User avatar
06 Apr 2013 15:08

I sent my 3DS in because of the screen scratching problem. When I got it back the case was scratched like someone dragged it on the pavement. I called Nintendo and I had to send it in again. Got it back and it was perfect.
User avatar
06 Apr 2013 15:22

@TannerCKG

Really? That's a perfectly fine reason to send it in. Do you think he should wait for it to get worse and his warranty to run up?
User avatar
06 Apr 2013 15:31

@TannerCKG
God forbid someone from wanting a well functioning piece of electronic that costs $350... Godamnit, no one is trying to kill Nintendo or Iwata here...
User avatar
06 Apr 2013 15:37

I'm just talking LCD screens in general every single one says there is a normal likely hood of a dead pixel right in the manual. Most TV companys state right in the warranty they're not doing a thing about it unless theres between 5-10 dead pixels
No Avatar
06 Apr 2013 16:25

This pretty much happened to me when I sent my MBP Retina in for repair (dead pixel). The botched the screwheads and stripped the threads :x
No Avatar
Anonymous
06 Apr 2013 16:25

@TannerCKG Seriously? That's a really terribad warranty. Not even a single dead pixel is ever allowed on any respectable electronics, has been like that for years.
User avatar
06 Apr 2013 17:23

@TannerCKG

So? The fact that such warranty policies exist somewhere else (clearly Nintendo doesn't have them) doesn't make a person a jerk for wanting a quality product they bought, neither does justify the company for delivering a replacement unit in worse condition.
User avatar
06 Apr 2013 17:28

TannerCKG wrote:I'm just talking LCD screens in general every single one says there is a normal likely hood of a dead pixel right in the manual. Most TV companys state right in the warranty they're not doing a thing about it unless theres between 5-10 dead pixels


Not sure what companies you're talking about. Most of the companies that manufacture products that I own warrant against dead pixels. I.e., if you bought a monitor and it had a dead pixel within the first year, you send it in via free shipping to get it fixed or replaced.

In general, if you find a dead pixel on a TV, it means that you bought from the wrong company...
User avatar
06 Apr 2013 17:32

Maybe I'm blind, what's wrong with it?
User avatar
06 Apr 2013 17:57

bomblord wrote:Maybe I'm blind, what's wrong with it?

The screen was badly installed, and now the image has those slightly darker stripes on both sides. Those tiny squares from the secon picture cover the screws, look at your gamepad to see how they are perfectly placed in the back of the controller and compare that to the picture (a minor detail)
User avatar
06 Apr 2013 18:01

What TannerCKG wrote is (sadly) true in Europe D:
User avatar
06 Apr 2013 18:06

TannerCKG wrote:I'm just talking LCD screens in general every single one says there is a normal likely hood of a dead pixel right in the manual. Most TV companys state right in the warranty they're not doing a thing about it unless theres between 5-10 dead pixels



There's a difference in a 42" LCD TV screen that I'm sitting feet away from have a few dead pixels, even up to ten of them; and a handheld device you hold inches away from your face having just one.
User avatar
06 Apr 2013 18:08

ddddd wrote:
bomblord wrote:Maybe I'm blind, what's wrong with it?

The screen was badly installed, and now the image has those slightly darker stripes on both sides. Those tiny squares from the secon picture cover the screws, look at your gamepad to see how they are perfectly placed in the back of the controller and compare that to the picture (a minor detail)


Ok I didn't realize those lines were part of the issue I just figured it was artifacting from the picture.

But the screw covers? Can't you just fix those by pushing them back where they go?
No Avatar
06 Apr 2013 19:01

it's from Neogaf, no wonder...
User avatar
06 Apr 2013 19:01

This is really out of character for their Customer Service
No Avatar
06 Apr 2013 19:04

I had an issue with Nintendo's repair department as well.

My Wii-U stopped reading game discs. It would play fine for 10-15 minutes, then just randomly stop. On certain games, it wouldn't even try to read the disc (Mass Effect 3.) I called Nintendo, and they said to send it in. (After they made me uninstall every single game I'd downloaded just to make sure it wasn't that....cause, ya...... : shrugs : )

Anyway, I sent it to them and it took forever to get it back. Seriously, the return shipping took 7 days just to get to me. I got the system back, plugged it in......and then it wouldn't read ANY discs at all. Even the ones that had worked before. Sometimes I could get past the startup screen, but then it would give me some strange error code saying the disc was dirty/couldn't be read. Suffice it to say, I wasn't too happy.

When I called them back, they told me just to send it in again. I...um was upset. I spoke with a manager, and they overnighted me a return label, sent me a free game (Lego City Undercover) and overnighted me a replacement console once they got it back. This time, it's working flawlessly. Kinda surprised that this happened, since I've never had trouble with them before. They handled it well in the end, though.
No Avatar
06 Apr 2013 19:05

sweet, let's spread around the negative press for Wii U.
User avatar
06 Apr 2013 19:48

thesh00ter wrote:it's from Neogaf, no wonder...

BossBattles wrote:sweet, let's spread around the negative press for Wii U.



There's legitimate, palpable, unfair bashing of Nintendo that occurs on a regular basis that should be called out.

...This isn't one of those cases.

It's a legitimate fault on Nintendo's end, and there's nothing wrong with calling them out on it. Try to "silence" legitimate call outs too much and it starts to err on your side as a superflous bias
User avatar
06 Apr 2013 20:17

thesh00ter wrote:it's from Neogaf, no wonder...

So what if it is from Neogaf? Or GameFaqs? or IGN boards? This a real complaint.
Calling them out on this could even benefit you if you ever send a product to repair by forcing them to be more strict. The more repercusion this has the better it will be for everyone, even Nintendo.
User avatar
06 Apr 2013 20:21

Any time something like this comes up, it makes me wonder if it would be wise to document condition before spending it off. That way, it dos not become a word vs. word situation.

I too thought that the screen display was a photo trick or issue.
User avatar
07 Apr 2013 22:32

A screw cover on the back of my controller came off yesterday. I had my pinky resting on it and after 10 hours straight of Monster Hunter, it finally slid off. There was glue on it, but it never had a chance with the sweat and heat plus my pinky constantly hitting it.

As for the dead pixel issue, i ordered a monitor from newegg and it had a dead pixel in the middle of the screen. I emailed either them or the manufacturer (can't remember) and they told me they don't replace monitors with a single dead pixel. It takes a few before they will replace it.

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