GAME Apologizes for Super Mario Maker preorder issues, promises to repay extra charges

UK retailer GAME has been in hot water in recent days for it's mishaps regarding pre-orders for Super Mario Maker. Since it's due for release soon, the retailers started to charge people for their pre-orders. No issue there, but the real issue is the end result of being charged multiple times, and not only that, that charge was up to five times the amount! NintendoLife received this statement from GAME when contacted:

On Monday we became aware of an issue with some isolated orders. This has impacted a number of customers who pre-ordered the Wii U exclusive, Super Mario Maker. We have been working through crediting any pending transactions with our banking partners as a top priority. You should see these appear on your account over the next couple of days as we resolve everything ready for the product release on Friday.

Our warehouse are working hard and are packing everyone's order ready for Friday. Please keep an eye out for your shipment confirmation email.

If you have any questions please contact our customer service team on this dedicated hotline number 01256 784400 or email us at customer.services@game.co.uk. We will also be posting updates on our @GAMEHelps twitter page.

Thank you for your patience and we apologise for any inconvenience caused.

Catherine Wilson

Head of Customer Services

It seems that the issue should be resolved soon, which is good news for those who most likely have had bank difficulties as a result of these excess charges. Have you been affected by this fiasco?