Nintendo is finding themselves in a bit of hot water with the Norwegian Consumer Council, and it all has to do with how eShop preorders are handled. According to the NCC, Nintendo is in breach of the EU Consumer Rights Directive, all because Nintendo doesn't all you to cancel/refund eShop preorders. This is apparently against the law in the EU. Thomas Iversen of the NCC says Nintendo has to change this.
"They have to change how they do things. They have to follow the rules and clearly show how the consumer can proceed if they want to cancel a pre-order. No matter what their policies are on pre-orders or refunds, the right of withdrawal is always applicable before the game is released."