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PlatinumGames comments on The Wonderful 101: Remastered Kickstarter customs fees backlash

Out of luck
by rawmeatcowboy
03 July 2020
GN Version 5.0

Less than a week ago, we posted a story about select Wonderful 101: Remastered Kickstarter backers being upset about having to pay extra fees to get their physical copy of the game. This obviously only applies to certain regions in the world, but enough customers complained about the issue that Platinum has now responded. Unfortunately, it's not the response most backers will be looking for.

"A number of our UK backers have informed us that they’ve had additional taxes applied when receiving their packages. Although possible methods of alleviating this were considered, the tariff duties for different countries can be very strict and we made sure to comply with all corresponding legal restrictions. We are sorry for the additional charges, but it is clearly stated in the FAQ on the Kickstarter page that all physical rewards are shipped out from the United States, and that any applicable VAT or regional tariffs would be paid by backers."

As was mentioned in our original post, some backers claim that the FAQ page didn't originally include this information, and it was only added more than a week after the campaign started. If that is indeed the case, it seems there could be some wiggle room for customers to force a solution.