If you've been around the internet for roughly 1 minute, you've no doubt seen that comments from strangers the world over are usually horrible. There's a few nestled in there that are kind, nice, or constructive, but the vast majority are horrid in all sorts of ways. It's something that impacts anyone traveling across the web, and that includes Masahiro Sakurai.
In Sakurai's latest Famitsu column, he talks about his experience watching TGS 2020 Online. Most of the presentation was streamed on various YouTube channels, and Sakurai popped in to see what was being shown. While Sakurai had a bit of trouble actually tracking down the segments he wanted to see, he had no trouble finding vile comments about the presentations, games, and presenters. A comment from Sakurai about this can be seen below, as translated by Siliconera.
“I felt like the comments tend to get rough. I had the impression that people instantly started to mount and self-assert. I couldn’t stand it, so I did things like closing the comment bar. Unfortunately, there are practically no solutions to this.”
The last part of Sakurai's statement is extremely depressing, but equally true. There's really nothing you can do, other than closing the comment section and opting to not participate. A sad state of affairs, but it is what it is.