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Reggie on Wii U day 1 update, critics, Miiverse hiccups, learning as they go, Nintendo TVii

by rawmeatcowboy
04 December 2012
GN Version 4.0
The following comments come from Reggie Fils-Aime...

Why there was a day-one update...

"Nintendo developers want to make sure that the very best product is available to consumers. That creates a dynamic where our developers are working on elements until the very last point possible. That's why the system update was required on Day One - and this is quite similar to what's happened with other consumer electronic products."

- update will be built into firmware at a later date

On reviews of the system thus far...

"Reviews of a system or review of a game really come down to the quality and capability of the reviewer. There has been a range of comments and commentary. But when I go on Miiverse and see how consumers are reacting to games like ZombiU or … Call of Duty, that tells me we're doing something very, very positive. Similarly, when I go on other consumer social networks and see other consumer reaction that is positive, I know we've done well."

On Miiverse hiccups early on...

"Without getting into a lot of technical details, the Miiverse [problem] was not purely driven by capacity. That gives us confidence that come Christmas morning, those servers will not be challenged in the same way. Come Christmas morning, the Wii U will be available globally. We know there will be a lot of consumers utilizing their Wii U for the very first time. So we're working very hard to make sure the initial customer experience is a good one."

On learning and working with the Wii U as more consumers adopt...

"Every time we launch a new system, there are significant challenges. There's everything from supply to making sure the new offering meet our expectations. In the digital, connected services area, much of what we're doing is groundbreaking, so we are having to learn as we go to make sure the consumer has the very best experience possible."

On Nintendo TVii in December...

"On launch day for us, Nintendo TVii wasn't at a point where we wanted it to be. It was not the compelling innovative product we wanted it to be and we needed it to be."

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