If you pre-ordered a physical copy of Paper Mario: The Thousand-Year Door from Walmart, you might want to take a minute and check on that pre-order, as it might be cancelled.

Walmart is sending emails to customers telling them that their pre-order for Paper Mario: The Thousand-Year Door has been cancelled. Walmart is offering those impacted $25 off their next purchase through Walmart, so at least there’s a little something to ease the pain customers will no doubt feel.

In their email to customers, Walmart specifically says that “Nintendo will only be offering this item in stores.” We’re not exactly sure what that means or if it applies to more than just Walmart, but it’s a strange situation nonetheless. This dovetails with the recent news that Amazon was also cancelling Switch game pre-orders, and Paper Mario: The Thousand-Year Door was a victim in that wave of cancellations as well.

We’ve reached out to Nintendo for comment on this matter and the post will be updated if/when we receive a statement.

UPDATE: We never heard back from Walmart or Nintendo on this matter, but we do have an update nonetheless. Despite telling some customers that their pre-orders were cancelled and issuing gift cards, a handful of those orders have shipped regardless. Walmart hasn’t explained why customers are still receiving their copies after hearing they were cancelled, but I guess all’s well that ends well!

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Comments (3)


1M ago

Oh no.....

That doesn't bode well for my target pre-order... All their web stuff is for online.

If I have to go out on launch day and sit in the parking lot till it opens, I will.


1M ago


Hey RMC, thanks for reaching out. Hoping you hear back quickly.


23d ago

This whole situation has me really confused.