It seems Nintendo’s customer service reps have been dealing with the worst of humanity lately, and Nintendo is stepping in to make sure their employees are protected.
Nintendo has released a statement online concerning the treatment of their employees who handle customer service. Apparently, these poor employees have been harassed quite considerably by customers, with conversations going far beyond the norms of customer service interactions.
Nintendo is asking customers to keep things civil during any customer service conversation, and not doing so could result in a denial of service, or worse, legal action. You can see Nintendo’s full statement on the matter below.
When making inquiries about product repairs, please refrain from engaging in behavior that goes beyond socially accepted norms (including but not limited to those listed below). If we determine that such behavior has taken place, we may refuse to repair or replace your product. Moreover, if we view the behavior as especially malicious we will contact the police and lawyers in order to take the appropriate measures in response to it.
Threats, intimidation, or menacing behavior Insults or degrading remarks Infringement on privacy Requests for service beyond social norms, such as requesting free repairs beyond what is covered by warranty Unreasonable demands for an apology from the company or demands to punish people Behavior that prolongs the time spent such as excessively repeating the same request or complaint Slander on social media or the Internet